What is TO THE RESCUE 2?
A convention showcasing actors from first responder shows.

Will there be a discount with the hotel for accommodation?

Yes, we have secured a discounted rate for our attendees.

How many extras can I buy?
The maximum you can have with the guest over the weekend is 3 in total for autos. Whether it is a combination of bought/free ones – the limit still applies.You only see each guest once for autographs over the weekend so the auto ticket will have no day noted on them. So, you will see half of the guests on the Saturday and the remaining other guests on the Sunday. You are called by badge type and number.

There is a limit of max 2 solo per day per guest for photographs (including any free with your convention ticket choice) and these are available for Saturday and Sunday. The limit excludes DUO’s/TRIO’s and cast photos. (Limits subject to change)
Meet and Greets we may ask that you only purchase one ticket maximum for each guest not both days ie Saturday and Sunday. We ask that you only purchase meet and greets for yourself to keep everything fair and equal.

If I Can No longer Make the Event, Can I Transfer /Resell My Ticket?

Only if you have a VIP or Resident ticket can you resell or transfer your ticket. This must be completed through official channels by contacting FANFUSIONUK LTD/FANFUSIONUK 2 on info@fanfusionuk.com. Gold tickets can be transferred into another not but not resold. Any tickets purchased unofficially will be refused entry at the event. Resales tickets may not be sold at a price higher than the original shop price.

Please note that all transfers between persons are conducted at the seller and purchaser’s own risk and discretion. FANFUSIONUK LTD T/A FANFUSIONUK 2 will not be held responsible for any issues arising due to third party sales. Resales will close 1 month before the event.

Can I transfer any extras such as photo ops, autos and meet and greets?
Transfer of extras is only permitted when sold alongside the convention ticket as a package for VIP and RESIDENT. You cannot split up the extras and sell to various parties. They can only be transferred to the individual buying the resale convention ticket. Free extras included in your convention ticket have no monetary value and are not transferable.

Outside of these circumstances, extra resales/transfers are not possible.

Can I obtain a refund on tickets?
If a GUEST has to cancel, we will offer a refund on their purchased extras only within a reasonable timescale.

Can I bring cosplay props?
FANFUSIONUK LTD T/A FANFUSIONUK 2  is dedicated to providing a safe and comfortable environment for everyone.

Any weapon that FANFUSIONUK LTD T/A FANFUSIONUK 2 considers to be inadmissible or a prohibited/illegal weapon must be immediately removed from the convention. The decision to remove any weapons is final and will be strictly enforced to ensure a safe environment for all attendees.

All cosplay weapons must be fake and must not be able to shoot anything or be functioning. Prohibited items also include any form of air gun or working weapon.

All cosplay weapons and props must be inspected upon arrival, and will be given an identifying tag if deemed admissible to the convention.

Can I buy tickets for anyone else?
You can do this via our online shop and ask that you ensure to include the individual’s name and email address when purchasing on their behalf. (Restrictions may apply in regard to certain extras). The individual must hold a convention ticket.

How do I receive the free extras included in my ticket?
 We will email VIP and Resident ticketholder closer to the event. Autographs included in your ticket will be received at the event. Please note that free autographs do not include 10×8’s you must provide the item you wish to be signed. VIP does include 10×8’s with each guest.

If we have 2 or more people in a photo op, how many tickets are required?
One ticket is required for each person in the photo op. This applies to photographs with solo guests.

For example, two people in the photo means 2 tickets are required. You do receive 2 poses and a one printed photo for each attendee in the photo.

Can I take photos or video during the panels?
Flash photography is permitted for the first 5 minutes and then photography without flash is permitted. We regret that video recording of the panels is not permitted.

Who do I contact for any accessibility requirements?
Should you require assistance at our event please email us info@fanfusionuk.com and we shall be happy to offer our support and assist you.

If my question is not answered here, who do I contact?
Anything not covered in our FAQ’s please email us info@fanfusionuk.com and we shall be happy to answer your questions.

• Child ticket ages: 13 – 15 years
• Children of 12 years and under go free – proof of age required at registration.
• Any person under the age of 16 years must be always supervised by an adult. Please note, our venue is a licensed premises and therefore any persons under the age of 16 may not be permitted in certain areas of the hotel.
• Please note all ticket prices quoted are inclusive of VAT at 20%. Service provider fees will be added to ticket prices at the time of purchase.
• Our top two-tier tickets, VIP & DIAMOND will have payment plan options available.
• For VIP we will secure your ticket with a non-refundable £280 deposit plus service fees. The next payment will be due one month after your initial deposit in the sum of £360 plus service fees. The final payment will be due one month after this in the sum of £360 plus service fees.Upon receipt of your deposit, we will send you a payment agreement form for you to complete. Your final payment receipt is the one required to gain entry to the event.
• For Diamond tickets we will secure your ticket with a non-refundable £200 deposit plus service fees. The final payment will be two months after your initial deposit payment in the sum of £200 plus service fees. Upon receipt of your deposit, we will send you a payment agreement form for you to complete. Your final payment receipt is the one required to gain entry to the event.

  On or just before the installment due date, we shall send you a unique link to allow payment to be completed.

  Purchaser will be sent an installment form to complete and sign and understands that should they fail to pay the final balance due, that the ticket shall be marked null, and void and no entry gained to the event.

• For GOLD tickets (instalment plan) your final payment is due one month after your 1st payment £130 and £130,

• In purchasing the above tickets from our event, you confirm that you accept the terms and conditions and have read these and understood them before any purchases

The information displayed on our website is published in good faith and for general information purpose only. 

FANFUSIONUK LTD T/A FANFUSIONUK2  does not make any warranties about the completeness, reliability, and accuracy of this information. 

FANFUSIONUK LTD T/A FANFUSIONUK2 will not be liable for any losses and/or damages in connection with the use of our website.

Our website may provide hypertext links to other locations on the Internet.  Such hyperlinks are for information purposes only. 

FANFUSIONUK LTD T/A FANFUSIONUK 2  is not responsible for the content of any other websites or pages linked to our Website. We have not verified the content of any such websites therefore following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages resulting from such linking. Consent
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